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What if it doesn't fit?

We are happy to exchange your item for a different size or style within 10 days from the date of purchase, (excludes sale items) provided that the product is still new and unused, and in its original condition and has its original packaging/tags. If you need to return something to us that you purchased online, you'll need to cover the cost of any extra courier fees or you can bring the product back to our store.  

Haven't Received Your Order?

If you have not received your order and it has been 4 full working days since your payment was made please contact us on, 09 373 2873 or email shop@parnellbabyboutique.co.nz

Order Guarantee and Refund Policy

If you are not satisfied with you order please call us immediately on 09 373 2873. Our refund policy is such: If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. We do not provide a refund if you have changed your mind about a particular purchase so please choose carefully.

Any damaged goods should be notified by calling us on 09 373 2873 within 48 hours of receiving your order. We will replace immediately if any goods are damaged during delivery. Replacement items are subject to availability, and if we do not have that particular item stocked we will keep you informed as to when delivery will be made. Please ensure all damaged goods are returned to Parnell Baby Boutique in their original and unused condition, with their original packing within 7 days of receipt of delivery.

Pricing

All prices listed on Parnell Baby Boutique website are in New Zealand dollars and are inclusive of GST. While we en devour to ensure that all prices are correct when published, we reserve the right to amend the prices where an error has occurred.

Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed via the secure DPS payment gateway which secures your credit card information.

100% New Zealand owned

Parnell Baby Boutique is New Zealand owned.



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